Refund policy
Order cancellations: Orders may be cancelled up until the moment they are fulfilled. Most orders are fulfilled same day, often within 1-3hrs of placing the order. Once an order has been fulfilled it is subject to the return process outlined below and cannot be cancelled. All cancelled orders will incur a $5.99 order cancellation fee to cover the costs of payment and order processing that we incur when you place your order. Please email sales@kingpinequipped.com to cancel your order or call 720-432-3470.
Product Returns: Purchases made at Kingpin Equipped can be returned for any reason up to 10 days after receiving the shipment. After 10 days, all non-warranty-related returns are at the sole discretion of Kingpin Equipped. Products that have been used, installed, or tested in any way are not eligible for returns. All returned products must be unopened and in new, stockable/sellable condition.
- The cost of return shipping is the responsibility of the customer
- 100% Refund, less a 10% restocking fee
- Any products that are determined to not be in new, unopened condition will incur an additional 35% fee (100% Refund, less up to a 45% restocking fee for each item that can not be restocked)
- Original order shipping costs can not be refunded
We strongly recommend you insure all packages before shipping. We are not responsible for lost or stolen merchandise while in transit. We assume liability once the returned system has reached our facilities. Once your return shipment has been received and approved, your return will be processed. Failure to comply with the process and terms stated above may result in a processing delay and/or a refusal of the returned package.
To file a return request, please email sales@kingpinequipped.com and provide your order number and an description of your situation.